WELLBEING PRACTICES

We are pleased to welcome you to Ashland Hills Hotel. The health and safety of our guests and team will always come first. Please review some new practices and experiences you can anticipate when you come to stay at Ashland Hills Hotel.

Following the guidelines of the Oregon Health Authority:

  • Face coverings are required in indoor public spaces at all times. Persons under the age of 12 and persons who require an accommodation or are exempt under federal/ state law are also exempt.
  • Our property is sanitized and maintained with daily cleaning to ensure our guests are safe and comfortable. For your safety, please review some additional “wellbeing” practices of our hotel below.

PROPERTY WIDE:

  • Face masks are required on property by all team members, or plexiglass shields will be in place.  Social distancing of 6 feet is always in practice.
  • Elevator buttons are sanitized regularly.  We ask that a limited number of guests use the elevator at the same time.
  • Hand sanitizers are available in lobby and entrance to Luna Café.
  • Entry door handles are sanitized regularly throughout the day.
  • The air filters in the public areas are changed out regularly to keep fresh air circulating.
  • All public area seating and tables throughout the hotel are cleaned and sanitized on a regular basis.
  • Employees are empowered to stay home if unwell.
  • Requirement for all employees to wash hands more frequently.

GUEST ROOMS

  • Rooms are being sanitized during cleaning with an emphasis on all touch points.  This includes (but not limited to) telephone, remote, all appliances, light switches, A/C and controls, patio area, luggage rack and other room amenities.
  • Individually wrapped paper cups will temporarily replace glassware and coffee mugs. 
  • Note pads and pens have been removed.  They are available at the front desk upon request.
  • Guest directory has been removed and replaced with a laminated information card. This card is cleaned and sanitized prior to next guest check in. 
  • In room coffee machines are cleaned and sanitized prior to guest check in.
  • Guest room air filters are on a rotating schedule for replacement.

FRONT DESK

  • The front desk counter is sanitized after every guest interaction.
  • Plexiglass shields have been installed for guest and team member safety.
  • Room keys are sanitized using approved disinfectant.
  • Guests have the option of skipping the checkout process by having their bill emailed to them.
  • Luggage carts are cleaned and sanitized regularly throughout the day.
  • 6-foot social distancing markers are in place to ensure a safe distance between guests.

HOUSEKEEPING 

  • Rooms are thoroughly cleaned prior to guest check in with approved disinfectants and cleaners.
  • Linens and laundry continue to be washed and refreshed in according to CDC guidelines.
  • Housekeeping services are offered according to guest preference for regular service, Going Green or no service (do not disturb)
    • Regular Service – Our team will enter your room once to clean and refresh the room
    • Going Green/Do Not Disturb – Our team will not disturb your stay with housekeeping service.

CONTINENTAL BREAKFAST 

  • Our complimentary breakfast is served daily from 7am to 10am on the 2nd floor Mezzanine above Luna Café.
  • Breakfast and coffee are served to you by the breakfast attendants wearing gloves and protective face masks.  There is no self-service available.
  • Labeled directional entry and exit routes to further reduce cross-traffic
  • Guests can enjoy their breakfast on the 2nd floor Mezzanine, or take back to their room.
  • Condiments are available individually packaged.
  • Silverware is rolled in paper napkins.

BUSINESS CENTER 

  • Located off of the hotel lobby. Work station: including chair, desk and computer equipment are sanitized regularly for guest safety.

LUNA CAFE

  • Some tables and chairs have been removed so we can practice social distancing of at least 6 feet between guest tables.
  • Room Service is available during restaurant hours.  
  • Floor markers to promote social distancing when ordering/waiting in line.
  • Both our service staff and our kitchen team are wearing masks throughout service.
  • Condiments have been removed and are available upon request.  
  • Silverware is rolled in napkins. 
  • Plexiglass shields have been installed at the restaurant check in stand.
  • All menus are laminated.  They are cleaned and sanitized after each use.
  • The server is the only point of contact during the dining experience.
  • Once the guests have left the table, a support staff member will clean and sanitize the table and chairs prior to the next seating.
  • Due to social distancing measures, the bar chairs have been removed.  No bar seating available till further notice.

POOL & JACUZZI

  • Our outdoor seasonal pool is open. We are monitoring the count of people enjoying the facility. Guests that are not in the same party please keep a social distance of 6 feet from other guests. Pool area is sanitized multiple times a day.
  • Guests are welcome to use the outdoor Jacuzzi with their own social groups only.